Contact our Customer Service Center three ways! Our Customer Service Center is open from 8:00 am - 6:00 pm EST, Monday through Friday. There is an after-hours voice mail and after-hours messages will receive priority the next business day.
Report missing or stolen Visa Card
Visa ATM Check Card, please call 1-800-523-4175.
Visa Credit Card, please call 1-800-325-3678.
To report a missing or stolen card while traveling abroad, click here.
Phone:
Amelia Island, Yulee
(904) 321-2337 Bonifay
(850) 547-3624 Jasper
(386) 792-2400 |
Bradenton, Sarasota
(941) 359-6820 Chipley
(850) 638-7892 Lake City
(386) 754-0090 |
Live Oak, Mayo, Dowling Park
(386) 362-7990 |
Macclenny
(904) 653-5400 |
Marianna
(850) 526-4411 |
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Email:
Email: Customer Service
This form will allow you to send a secure email to Customer Service containing any questions about your account or any customer comments.
Online Chat:
Click here to begin chat
Chat is available from 8:00 am - 6:00 pm, EST, Monday through Friday.
Please report all missing or stolen Visa/ATM Check or Credit Cards to Customer Service as well as any suspicious mail, email, or phone calls claiming to be from First Federal. Not sure if you’ve received anything suspicious? Visit our security section to learn more about ID Theft and fraud. Remember, First Federal will never contact you via email or phone to ask for confidential information.