Frequently Asked Questions  

The Bank of Bonifay customers: we're proud to welcome you to First Federal Bank of Florida, a highly rated bank in Florida. Our combined company will offer superior banking convenience.

On July 24, 2010, we will be converting all Bank of Bonifay deposit products to similar deposit products currently offered by First Federal. We are committed to completing this conversion with minimal inconvenience to you.  Please note information regarding  the conversion and your new account:

Your existing deposit and loan account numbers will remain unchanged. Following conversion, you will be able to bank at any of the eighteen Bank of Bonifay or First Federal Bank of Florida branches located throughout Florida.

You will receive a final statement for your existing Bank of Bonifay account reflecting all transactions through the conversion date. Thereafter, you will receive regular statements on your Bank of Bonifay, a division of First Federal Bank of Florida, account. Please note that your statement date may change on your new account.

Your Bank of Bonifay deposit accounts will be separately insured by the FDIC under The Bank of Bonifay through November 7, 2010.  Thereafter, all accounts will have FDIC insurance coverage only under the parent bank, First Federal Bank of Florida. In the event you have existing accounts with both The Bank of Bonifay and First Federal Bank of Florida, you will have an opportunity during this grace period to restructure your account ownerships to ensure maximum FDIC insurance coverage.

If you currently have a debit card with The Bank of Bonifay, it will continue to work without interruption following conversion. If you currently have a Bank of Bonifay ATM card, it will be necessary for you to visit one of our branches after July 24, 2010 to pick up a new Bank of Bonifay Visa debit card.  

For Certificate of Deposit customers (including IRA customers), the current interest rate and maturity date of your CD will remain unchanged. All CD’s having a term of 91 days or greater will convert to quarterly interest compounding. IRA Certificates of Deposit will convert to monthly interest compounding. These changes will result in a higher annual percentage yield (APY) on your account. At the first maturity date, your Certificate of Deposit will renew to a comparable Certificate of Deposit product currently offered by First Federal. If you currently receive your interest by check or direct deposit to another account, there will be no change in the distribution method.

Following conversion, you will be able to access internet banking as you always have using your current User ID, and an initial password consisting of the last six digits of your social security number. For example, if your social security number is 123-45-6789 and your current User ID is DOGWOOD, you will initially log on to internet banking using DOGWOOD as your User ID, and 456789 as your password. You will be prompted to change your password and complete new security questions the first time you access internet banking following conversion.   Click here to view a tutorial on our Internet Banking system.  

Internet Bill Payment:  If you are a current Bank of Bonifay Bill Pay user, we regret to inform you that your Bill Pay vendor and payment information will not directly convert to the new system.  After conversion, you will be automatically enrolled in the new Bill Pay, but will need to re-enter your vendor and payment information. We are downloading payment information from the Bank of Bonifay system to assist you in the transition.  Click here to view a tutorial on our new Internet Banking system.   Or contact your local branch for further information on internet bill payment.

Additionally, the existing Telephone Banker will be replaced with "AIMEE" (Account Information Made Extra Easy) telebank system. The telephone number for AIMEE (850-547-2736) will be the same number you have called in the past. You will need to enter your account number. The initial password will be the last four digits of your social security number. You will be prompted to change your password the first time you access AIMEE.

If you receive incoming wire transfers, note that following conversion our wire transfer instructions will change. You may obtain a copy of the new wire transfer instructions at any of our branches. This information must be provided to parties sending wire transfers to you after July 24, 2010 to avoid delays in receiving funds.

Due to the availability of account information through internet banking and AIMEE, we will discontinue mailing notices of non-sufficient funds to customers following conversion. Fees relating to overdraft sweeps, non-sufficient funds and daily overdrafts may be different than you have been accustomed.  Please carefully review the schedule of fees,  and regulatory disclosures relating to your Bank of Bonifay, a division of First Federal Bank of Florida, deposit account.  You should note that account terms and fees may be different from those associated with your former Bank of Bonifay account.

Your Deposit Account Terms and Conditions merges your existing Bank of Bonifay signature card into First Federal’s customer relationship agreement (signature card) and provides additional terms and provisions relating to your account. 

Courtesy Overdraft Privilege. You will be automatically enrolled in this program at conversion. Additionally, debit card transactions will also be covered under this program until August 15, 2010. To continue having your debit card transactions covered after August 15, 2010, you will need to contact one of our branches and provide your authorization.


The following is from the FDIC:  THE BANK OF BONIFAY, BONIFAY, FL
QUESTION AND ANSWER GUIDE

FDIC Call Center 1-800-517-8236

FDIC Call Center Hours of Operation – 8:00 AM – 8:00 PM, Central Daylight Time 
       
Electronic Deposit Insurance Estimator:  http://www.myfdicinsurance.gov

The Bank of Bonifay, Bonifay, FL was closed May 7, 2010, by the Florida Office of Financial Regulation.  Subsequently, the Federal Deposit Insurance Corporation (FDIC) was appointed Receiver.  Share price does not trigger a bank closing and was not the reason for this failure.  According to regulatory policy, there is no advance notice given to the public. 

No one lost any deposits as a result of the closure of The Bank of Bonifay.  To protect depositors, the FDIC Board of Directors approved the assumption of ALL of The Bank of Bonifay’s deposits by First Federal Bank of Florida, headquartered in Lake City, FL.


THE TOTAL BALANCE IN YOUR ACCOUNT(S) HAS BEEN TRANSFERRED TO FIRST FEDERAL BANK OF FLORIDA AND WILL BE AVAILABLE FOR TRANSACTIONS DURING REGULAR BUSINESS HOURS AT THE BANK OF BONIFAY BRANCHES.

YOU MAY CONTINUE TO USE YOUR SAME CHECKS, ATM/DEBIT CARDS UNTIL NOTIFIED. ALL DIRECT DEPOSITS, INCLUDING SOCIAL SECURITY CHECKS, WILL CONTINUE AS USUAL.


DEPOSIT QUESTIONS

1. What if I have more than $250,000 in my accounts at The Bank of Bonifay?
All deposit accounts have been transferred in their entirety to First Federal Bank of Florida.  All former The Bank of Bonifay offices will reopen for normal business hours as branches of First Federal Bank of Florida.

As an All-Deposit Transfer transaction, the total of all deposit accounts, whether within FDIC insurance limits or not, have been assumed by First Federal Bank of Florida and will be available for business as usual.

2. I have been advised there is a hold on my account.  What does that mean?
It is possible a depositor’s account was held due to delinquent loans where the depositor is the borrower or guarantor.  Additionally, any account pledged as collateral for a loan will continue to be held.  A letter will be sent informing you of any holds placed by the FDIC, along with instructions on how to proceed.  If you have any questions regarding these holds, please call your loan officer or the FDIC at the number provided in the letter.

3. Can I continue to write checks or use my ATM/Debit card?
You will be able to continue using your personal checks at this time, and your ATM/Debit card will continue to work.  The ATM machine will be unavailable for a short period of time on Friday for processing; however, it will be operational shortly after that is accomplished and will be available as usual.

4. Will my automatic payments through Billpay continue?
Billpay will be unavailable over the weekend; however, it will be available on Monday morning.

5. I am a deposit broker or I have brokered deposits.  What do I need to do?
As an All-Deposit Transfer transaction, the total of all deposit accounts, including brokered deposits, have been assumed by First Federal Bank of Florida.  Be advised, however, that from and after the date of closing, First Federal Bank of Florida will accrue and pay interest on deposit liabilities at a rate it shall determine; accordingly, First Federal Bank of Florida shall permit depositors, including brokered depositors, impacted by reduced rates to withdraw their deposits without penalty for early withdrawal.

If you are a customer who has a The Bank of Bonifay deposit through a broker, you must contact your broker with any questions. 

6. A merchant will not honor my check.  What can I do?
A copy of this document or the press release from www.fdic.gov can be provided as both documents state all deposits have been transferred to First Federal Bank of Florida, and it is business as usual.  Copies of this press release will be available at the former The Bank of Bonifay branches.  Depositors or merchants can also call the FDIC at 1-800-517-8236 or the former The Bank of Bonifay branches. 

7. How do I claim my account(s)?
Your account(s) has already been transferred to First Federal Bank of Florida, and your account(s) will be handled as usual.  Any withdrawal, renewal or additional deposits will “claim” your account.  Please be advised that if there is no activity in your account in the next 18 months, that money will be turned over to your state as unclaimed property in accordance with state law.  Unclaimed property can be located by visiting www.missingmoney.com or contacting your state treasurer’s office or office of unclaimed property.

8. How does this failure affect me?
All deposits (both insured and uninsured) of The Bank of Bonifay have been transferred to First Federal Bank of Florida, and it will be business as usual.   If you held an account at The Bank of Bonifay, you now have an account at First Federal Bank of Florida that is available to you at your former The Bank of Bonifay branches during regular business hours.

Please note:  Customers of both banks should continue to use their respective existing branches until First Federal Bank of Florida can fully integrate the deposit records of The Bank of Bonifay. You will be notified in advance of this conversion.

The former The Bank of Bonifay locations will reopen for normal business hours on Monday, May 10, 2010. You will have continued access to your money through your ATM/debit card and by writing checks.

If you had a loan with the bank, continue to make your checks payable to The Bank of Bonifay and mail to the same address you have used in the past until you are instructed otherwise.

9. I already have other deposit accounts with the new bank.  When combined with balances at this bank, my deposits exceed $250,000.  Are all funds insured?
The transferred deposits will be separately insured for at least six months after the merger.  This grace period gives a depositor the opportunity to restructure his or her accounts, if necessary. 

CDs from the assumed bank are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period.  If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period.

10. What will happen to my direct deposits?
Direct Deposits, including Social Security checks, will continue as normal.  If you need to change anything in the future, please contact or visit your Bank of Bonifay, A division of First Federal Bank of Florida branch location to make those arrangements.

11. Will I incur an early withdrawal penalty if I close my CD before maturity?
No. You may withdraw funds from any transferred account without an early withdrawal penalty until you enter into a new deposit agreement with your new bank.  Entering into a new deposit agreement can be done by either renewing your CD or making a deposit to or a withdrawal from your account.

12. When will I get my final account statement(s) from The Bank of Bonifay?
You will receive your account statements at the same time you have received them in the past.

13. Will I continue to earn interest at the same rate?
All interest on insured deposits accrued through May 7, 2010, will be paid at your same rate.  First Federal Bank of Florida will review rates and notify you if interest rates will change.  Your interest rate may be reduced.
 
If you deposited funds through a broker, the interest will accrue and be paid through May 7, 2010.

14. Can I cash my interest check or cashier's check?
Interest checks and cashier's checks will continue to clear.

15. Will my Internet connection to The Bank of Bonifay work?
The bank website will be available for regular transactions on Monday, May 10, 2010.

16. What if I have an Individual Retirement Account (IRA)?
All deposits, including IRAs, have been transferred in their entirety to First Federal Bank of Florida.  IRA funds are insured separately from other types of accounts up to $250,000.

If you close your IRA before maturity, you have 60 days to roll this over into another retirement vehicle.  You should consult IRS Publication 590 and/or your tax advisor concerning the possible tax consequences of such distribution.  IRS Publication 590 may be obtained by contacting your local IRS office or via the Internet at www.irs.gov.

17. Will I lose anything on my deposit account?
No. All accounts have been transferred in their entirety to First Federal Bank of Florida and will be available starting on Monday, May 10, 2010.

18. What will happen to the checks which have not cleared my account?
Checks drawn on The Bank of Bonifay that did not clear before May 7, 2010, will be honored up to your available balance.

19. What if I need information regarding my account during the time The Bank of Bonifay was in business?
Please contact a representative of your new bank at your former The Bank of Bonifay branch location to obtain a copy of any records you may need or visit your branch.

20. Who will send my 1098 and/or 1099 information after the end of the year?
First Federal Bank of Florida will be responsible for mailing your 1099 tax information.  Your 1098 reporting will be done by the FDIC or the servicer of your loan.  You will be notified of any changes in ownership or servicing of your loan.

21. Will I collect my uninsured deposits?
All deposits have been transferred in their entirety to First Federal Bank of Florida; therefore, you have received your deposits in full.

22. Can funds be wired to me?
Please contact your former The Bank of Bonifay branch location to obtain information regarding your wire request.


LOAN QUESTIONS

23. Will my automatic payment still occur on its assigned date?
You should experience no disruption in this service.  We encourage you to check your bank account the day after your scheduled draft to verify the transaction.  If the transaction did not occur, please notify your loan officer to research your loan.
 
24. Will construction draws continue?  Will my project be completed?
Each loan is being reviewed independently and will be determined on a case-by-case basis.  You should direct your questions to your loan officer. 

25. Will my subcontractors be paid as before?
Each loan is being reviewed independently and will be determined on a case-by-case basis.  You should direct your questions to your loan officer.

26. Will you continue to pay my escrows?
All services previously performed related to your loan will continue.  Should you receive notification that any portion of your taxes or insurance were not paid, please notify your loan officer immediately.

27. Are there any changes to fees or charges due to this event?
No.  However, First Federal Bank of Florida will provide separate notification to its depositors should it decide to make any changes to the fees or charges in connection with the deposit liabilities it assumed under the terms of this transaction.

28. Will the FDIC continue foreclosures in process?
At this point, all foreclosure actions have been suspended in order to properly evaluate the loans and the borrowers’ ability to repay. It is our intention to sell all loans, and it will be up to the new owner to determine the best method of collection on the loan. There may be instances where FDIC will continue with the foreclosure process, but this will be done on a case-by-case basis.

29. Who is my lender and has my loan contact changed?
Your loan is currently owned by the FDIC and is being serviced by all of the same personnel with whom you have worked in the past.  All prior contacts remain the same and may be supplemented by personnel from First Federal Bank of Florida.

30. Will my loan be sold?
Your loan may be sold at a future date.  If that occurs, you will be notified in advance through written correspondence.  If you are concerned about whom your future lender or servicer will be, you have the right to independently refinance your loan with another lender.
 
31. Can I continue to obtain advances on my line of credit?
All lines of credit, including Home Equity Lines of Credit (HELOCs), have been suspended at this time and have been retained by the FDIC.  You may contact First Federal Bank of Florida to discuss establishing a borrowing relationship.

32. I have a loan currently in process.  How is my loan impacted?
Please contact your loan officer directly.

33. Will my loan sweep be discontinued?
This will be determined on a case-by-case basis.  Please contact your loan officer.

34. Will my overdraft line of credit continue to cover my overdrafts?
Yes.  These lines have been transferred to First Federal Bank of Florida.  Please contact your new bank if you have additional questions regarding your accounts.

35. How and where do I make my payments?
You should continue to make your payments as agreed.  Make checks payable to FDIC as Receiver for The Bank of Bonifay and utilize the same payment address information.  You may continue to make your payments at the branch or by phone via check or credit card.

36. If I refinance with another lender, will my pre-payment penalty be waived?
Any pre-payment penalty will be waived as long as FDIC as Receiver for The Bank of Bonifay has control of the asset, and the borrower obtains refinancing of the outstanding balance on the account with another financial institution.

37. What will happen to my SBA loan application in process?
The FDIC as Receiver for The Bank of Bonifay will not be originating any new loans.

If your loan has been approved by the SBA, but is not yet funded, please contact your loan officer.  You will be directed to the proper SBA contact to help you locate another approved lender.

If your loan is in process, but is not yet approved by the SBA, we will release your SBA package on file with us to you.  You will need to apply with another SBA-approved lender.  Please contact your loan officer to make arrangements to retrieve your application from the bank.

38. What will happen to my loan?
Each loan is currently being reviewed independently to determine the best action for that individual loan.  Your loan may be sold at a future date.  If that occurs, you will be notified in advance through written correspondence.  If you are concerned about whom your future lender or servicer may be, you have the right to independently refinance your loan with another lender.

39. I was in the process of negotiating the purchase of real property held by The Bank of Bonifay.  Will my offer still be considered?
The FDIC will review offers made to purchase real property from the former The Bank of Bonifay and will respond to the offers as soon as possible.  The review process includes ordering a new appraisal, which could take up to 60 days or more.

The FDIC as Receiver has hired CB Richard Ellis (CBRE) to handle the management and disposition of real property acquired from the institution.  If you have questions regarding the status of your offer please feel free to contact CBRE directly.  Below is the contact information for CBRE:

Steve Zmorzynski
CB Richard Ellis / Global Corporate Services
FDIC Account
2001 Ross Avenue, Suite 3300 I,
Dallas, TX 75201
Phone: 214-863-4418
Email address:  Steve.Zmorzynski@cbre.com;

Email: FDIC-ORE@cbre.com; Office Phone: 866-260-8505


GENERAL QUESTIONS

 
40. Why do all deposits, insured or not, pass in some transactions but not in others?
The FDIC is required by law to employ the least-cost resolution measure for each failed financial institution.  The most frequent result is for the FDIC to transfer only the insured deposits in a merger transaction.  The FDIC is only able to transfer all deposits if the uninsured amounts are covered by the premium.  The FDIC has been able to transfer all deposits in about 25% of the failures over the past 15 years.

41. How can I find out more about Federal Deposit Insurance rules?
You may access our website, which contains deposit insurance information and an Electronic Deposit Insurance Estimator (EDIE):  www.fdic.gov
Click on Deposit Insurance
Click on Are my deposits insured?
Click on Your Insured Deposits (for a comprehensive guide)
Click on EDIE (to calculate your insurance coverage)

You may also order any other FDIC publication:

3501 North Fairfax Drive   703-562-2200 Phone
Room E-1002    703-562-2296
Arlington, VA 22226    publicinfo@fdic.gov

42. I represent a TV/Newspaper/Radio and would like some information.

Please contact the Office of Public Affairs:
LaJuan Williams-Young
202-898-3876
lwilliams-young@fdic.gov

43. Is the new bank insured by the FDIC?
Yes.  Your transferred deposit at First Federal Bank of Florida is insured by the FDIC to at least $250,000, as established by law.

44. How can I claim the contents of my safe deposit box?
It is business as usual.  You may go to your branch and access your safe deposit box or make appointments by calling your former The Bank of Bonifay branch location.

45. I am a shareholder.  What happens to my shares?
The Bank of Bonifay had no publicly owned stock.  Equity shareholders were invested in the holding company, Bonifay Holding Company, Inc., Bonifay, FL, and not in the bank.  Please do not file a claim with the Receiver, rather contact the holding company with any questions you may have:

Bonifay Holding Company, Inc.
PO Box 65
Bonifay, FL  32425
Phone: 850-547-4711

46. I did some work for The Bank of Bonifay and have not yet been paid. What should I do?

Please send your bills to the following address:

FDIC as Receiver for The Bank of Bonifay
7777 Baymeadows Way West
Jacksonville, FL  32256

47.   How can I apply to work for FDIC as a contractor or employee?

You may access information about doing business with the FDIC by:
Visiting the FDIC Web Site at: www.fdic.gov
Select the Quick Link: Contractors/Vendors/Outside Counsel
Select: Procurement Opportunities

You must register in the Central Contractor Registration database at www.ccr.gov.  Entry into the database is not a guarantee that a contractor will receive a future solicitation.

You may also call 1-866-308-4470 for more information or send an email to ProcurementOpportunities@fdic.gov.  Please include a statement of your corporate capabilities, contact information and Minority or Women-Owned Business (MWOB) status, if any.

To review positions currently available at the FDIC, you may review the information at the following link:  www.fdic.gov/about/jobs/index.html.