Customer Service

Report missing or stolen Visa Card

Visa Debit/ATM Card, please call 1-800-523-4175.

Visa Credit Card, please call 1-866-955-7842.

To report a missing or stolen card while traveling abroad, click here.

Disputed Debit Card Transaction Form

Click here if you think your card was used without authorization. First Federal will contact you within one business day to get any additional information we may need.

General Card Customer Service

Visa Debit/ATM Card, please call 1-877-499-0572.

Visa Credit Card, please call 1-800-248-9600.


Monday through Friday: 7:30 am EST - 7:00 pm EST
Saturday: 9:00 am EST - 12:00 pm EST

Extended Customer Care hours for debit card service:
Saturday and Sunday: 7:30 am EST - 7:00 pm EST

There is an after-hours voice mail and after-hours messages will receive priority the next business day.

Amelia Island, Yulee
(904) 321-2337

(850) 547-3624

Bradenton, Sarasota
(941) 359-6820

(850) 638-7892

(850) 263-3225

(386) 792-2400

Lake City
(386) 754-0090

Live Oak, Mayo, Dowling Park
(386) 362-7990

(904) 653-5400

(850) 526-4411


Email: Customer Service
This form will allow you to send a secure email to Customer Service containing any questions about your account or any customer comments.

Online Chat:

Click here to begin chat

Chat is available from 7:30 am - 7:00 pm EST, Monday through Friday and 9:00 am - 12:00 pm EST on Saturday.

Please report all missing or stolen Visa/ATM Check or Credit Cards to Customer Service as well as any suspicious mail, email, or phone calls claiming to be from First Federal. Not sure if you’ve received anything suspicious? Visit our security section to learn more about ID Theft and fraud. Remember, First Federal will never contact you via email or phone to ask for confidential information.