Customer Service

Report missing or stolen Visa Card

Visa Debit/ATM Card, please call 1-800-523-4175.

Visa Credit Card, please call 1-866-955-7842.

To report a missing or stolen card while traveling abroad, click here.

General Card Customer Service

Visa Debit/ATM Card, please call 1-877-499-0572.

Visa Credit Card, please call 1-800-248-9600.

Phone:

Our Customer Care Center now has extended hours!

Monday - Friday: 7:30 am - 7:00 pm EST
Saturday: 9:00 am - 12:00 pm EST

There is an after-hours voice mail and after-hours messages will receive priority the next business day.

Amelia Island, Yulee
(904) 321-2337

Bonifay
(850) 547-3624

Bradenton, Sarasota
(941) 359-6820

Chipley
(850) 638-7892

Graceville
(850) 263-3225

Jasper
(386) 792-2400

Lake City
(386) 754-0090

Live Oak, Mayo, Dowling Park
(386) 362-7990

Macclenny
(904) 653-5400

Marianna
(850) 526-4411

Email:

Email: Customer Service
This form will allow you to send a secure email to Customer Service containing any questions about your account or any customer comments.

Online Chat:

Click here to begin chat

Chat is available from 7:30 am - 7:00 pm EST, Monday through Friday and 9:00 am - 12:00 pm EST on Saturday.


Please report all missing or stolen Visa/ATM Check or Credit Cards to Customer Service as well as any suspicious mail, email, or phone calls claiming to be from First Federal. Not sure if you’ve received anything suspicious? Visit our security section to learn more about ID Theft and fraud. Remember, First Federal will never contact you via email or phone to ask for confidential information.